VAYADubai
VAYADubai
Legal

Privacy Policy

Last updated · January 2025

1. Introduction

VAYA Concierge respects your privacy and is committed to protecting the personal data we hold about you. This Privacy Policy explains how we collect, use, and safeguard your information.

2. Information We Collect

  • ·Personal identification (name, date of birth, nationality).
  • ·Payment information processed via PCI-DSS-compliant providers.
  • ·Booking preferences and history.
  • ·Communication records (email, phone, messaging).
  • ·Technical data (IP address, browser, device).
  • ·Location data when relevant to service delivery.
  • ·Special requirements (dietary, accessibility, medical, when relevant).

3. How We Use Your Information

  • ·To deliver and improve concierge services.
  • ·To process bookings and payments.
  • ·To communicate with you about your reservations.
  • ·To personalise your experience.
  • ·To comply with legal obligations.
  • ·To prevent fraud and ensure security.
  • ·To send service updates (transactional only).
  • ·To respond to inquiries and feedback.

4. Information Sharing and Disclosure

  • ·Service providers (hotels, charter operators, restaurants) — only what's needed for delivery.
  • ·Payment processors — for transaction handling.
  • ·Business partners — only with your consent.
  • ·Legal and regulatory authorities — when required by law.
  • ·Business transfers — in the event of merger or acquisition.
  • ·With your consent — for any other purpose disclosed at the time.
  • ·We never sell your personal information.

5. Data Security

We use encryption, firewalls, secure servers, and PCI-DSS-compliant payment processing to protect your data.

6. Data Retention

We retain booking records for seven (7) years to comply with UAE legal and accounting requirements.

7. Your Rights and Choices

  • ·Access — request a copy of personal data we hold.
  • ·Correction — update inaccurate data.
  • ·Deletion — request deletion of personal data, subject to legal retention.
  • ·Portability — receive data in a machine-readable format.
  • ·Objection — to processing for direct marketing.
  • ·Withdraw Consent — at any time for consent-based processing.
  • ·Restriction — request limited processing in certain cases.
  • ·We respond to all requests within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies for site analytics, performance, and personalisation. You may control cookies through your browser settings.

10. Children's Privacy

We do not knowingly collect personal data from individuals under 18 years of age.

11. International Data Transfers

Your data may be transferred to and processed in countries outside the UAE. We ensure appropriate safeguards are in place.

12. Marketing Communications

We send marketing communications only with explicit opt-in. You may unsubscribe at any time.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version is always available on this page with the updated date.

14. Data Protection Officer

Contact our Data Protection Officer at privacy@vayaconcierge.com for any data-related queries.

15. Contact Us

Questions about this policy? Contact info@vayaconcierge.com or +971 4 XXX XXXX (24/7), Downtown Dubai, United Arab Emirates.